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Terms and conditions

These terms and conditions were lasted updated on the 12th December 2025

TheYesCatalogues Ltd trading as Tenant Claims is authorised and regulated by the Financial Conduct Authority (FCA) to carry out regulated claims management activities in relation to housing disrepair claims. Firm Reference Number: 944948.

We operate strictly on a seek-and-refer basis. We help you provide initial information about your housing disrepair issue and, with your agreement, refer your enquiry to a regulated solicitor. We do not provide legal advice or handle your claim once it has been referred.

We do not charge you for our services. If a solicitor we refer you to accepts your claim and it is successful, we may receive a fixed referral fee from that solicitor. This fee is paid by the solicitor and does not affect the amount of compensation you receive.

You are not required to use a claims management company to make a housing disrepair complaint. You can raise the issue directly with your landlord or make a free complaint to the Housing Ombudsman without using our service.

* No Win No Fee – The solicitor we refer you to works on a No Win No Fee basis. They will explain their terms before you agree. Our service is free.

If you have a complaint about our service, please contact us. If we are unable to resolve it, you may be able to refer your complaint to the Financial Ombudsman Service, free of charge.

Registered Address: Yes Catalogue ltd T/A Tenant Claims, Building 2 - Office 2, Retford Enterprise Centre, Randall Way, Retford, DN22 7GR.