At Tenant Claims, we operate as a seek and refer service. This means our role is to collect information about your housing disrepair issue and connect you with a regulated solicitor who can advise you on your rights and options. We do not provide legal advice or handle claims ourselves — instead, we help you take the first step.
You complete our simple online enquiry form or speak to our UK-based team. We gather details about the issues you’re experiencing, such as damp, mould, leaks, heating faults, or structural problems.
We review the details you provide to determine whether your situation may require specialist support from a solicitor. We do not provide legal advice — this is simply to understand whether your issue is suitable for referral.
If your enquiry is suitable, we pass your information to a regulated solicitor who specialises in housing disrepair claims. They will contact you directly to discuss your situation, explain your legal rights, and confirm whether you have a claim.
The solicitor will explain:
You decide whether you want to proceed. There is no obligation
We may receive a referral fee from the solicitor if your case is taken on and is successful.
It’s a straightforward way for tenants to get the right help quickly.