Version1.0
Yes Catalogue Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.tenantclaims.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept this Privacy Policy when submitting your online enquiry.. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
Yes Catalogue Limited
Company Number: 10366168
Registered Office and Main Place of Business:
Retford Enterprise
Randall Wayv
Retford
DN22 7GR
We are authorised and regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. We act solely as a claims management company providing an initial assessment and referral to a solicitor. We do not provide legal advice or conduct litigation. FCA Firm Reference Number (FRN): 944948
2.1 In this Policy, unless the context otherwise requires, the following expressions have the following meanings:
|
“Account” |
means an account required to access and/or use certain areas and features of Our Site; |
|
“Cookie |
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 15, below |
|
"Cookie Law" |
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
|
“Personal Data" |
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 or after 25th May 2018 EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”) |
|
“We/Us/Our" |
means Yes Catalogue Limited, a limited company registered in United Kingdom under company number 10366168, whose registered address is Yes Catalogue Limited, Retford Enterprise, Randall Way, Retford, DN22 7GR. |
3.1 Our Site is owned and operated by Yes Catalogue Limited, a limited company registered in United Kingdom under company number 10366168, whose registered address is Yes Catalogue Limited, Retford Enterprise, Randall Way, Retford, DN22 7GR.
3.2 Our Data Protection Officer can be contacted by email dpo@yescatalogue.co.uk, or by post at the address above.
3.3 We are registered with the Information Commissioner's Office and our Data Protection Licence number is ZA561187.
4.1 This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
5.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
5.1.1 The right to be informed about Our collection and use of personal data;
5.1.2 The right of access to the personal data We hold about you (see section 12);
5.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
5.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
5.1.5 The right to restrict (i.e. prevent) the processing of your personal data;
5.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
5.1.7 The right to object to Us using your personal data for particular purposes; and
5.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
Information Commissioner's Office
Wycliffe House,
Water Lane,
Wilmslow,
SK9 5AF
Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
5.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
Personal Data will primarily be collected from you directly for the purpose of assessing and progressing a housing disrepair claim.
6.1 Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see Our use of Cookies and similar technologies:)
6.1 Full name;
6.1.2 Email;
6.1.3 Date of Birth;
6.1.4 Telephone number;
6.1.5 Address;
6.1.6 Post code;
6.1.7 Landlord, council or housing association details
6.1.8 Property type and size
6.1.9 Details of housing disrepair issues
6.1.10 Dates repairs were reported
6.1.11 Impact of the disrepair on your living conditions
6.1.12 health related information where relevant to the claim (e.g. respiratory issues linked to damp or mould)
6.1.13 IP address;
6.1.14 web browser type and version;
6.1.15 operating system;
6.1.16 a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
6.2 Data Security & Monitoring
Call Recording
We may record telephone calls for training, monitoring, quality assurance, and compliance purposes.
Call recordings may include personal data and, where relevant, special category data (such as health information relating to housing disrepair).
Calls are recorded on the basis of our legitimate interests in ensuring service quality, regulatory compliance, and consumer protection. Where special category data is recorded, this is processed on the basis of explicit consent.
Call recordings are securely stored, access is restricted to authorised staff, and recordings are retained for no longer than necessary, typically for up to 24 months, unless required for complaint handling or regulatory purposes.
We use your data to:
We do not use your data for unrelated marketing purposes.
We process your personal data under the following lawful bases:
Consent (Article 6(1)(a))
You may withdraw consent at any time.
Legitimate Interests (Article 6(1)(f))
A Legitimate Interests Assessment (LIA) is maintained.
Special Category Data
Processed under Article 9(2)(a) – explicit consent.
8.1 Where a claim does not proceed, data is retained for up to 24 months. Where a referral is made, data is retained for up to 6 years to meet regulatory and complaint-handling obligations
8.2 Your data will only be stored in the UK.
8.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
We take appropriate technical and organisational measures to protect your data, including:
If your claim appears suitable, we may share all information collected during your application and phone calls with one or more solicitors from our panel, so they can decide whether to take on your case. We will tell you which solicitor(s) we propose to refer you to before sharing your personal data.
You are under no obligation to instruct any solicitor we introduce.
| Solicitor Firm | SRA Number | Registered Address |
|---|---|---|
| FDM | 654958 | National House, 36 St Ann Street, Manchester, M2 7LE |
| SBW | 658522 | 11A The Matchworks Speke Road, Garston, Liverpool, England, L19 2RF |
This table may be updated from time to time as panel membership changes.
Each solicitor acts as an independent data controller once they receive your data and will provide you with their own privacy information.
11.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
11.2 In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.
12.1 In addition to your rights under the GDPR, set out in section 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. As we only use any personal data that you give us for the purpose of managing your account and as required by contract. We will not be using your data for marketing purposes
13.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
13.2 You may restrict Our use of Cookies. For more information, see section 15
You have the right to ask for a copy of any of your personal data held by Us (where such data is held. Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at dpo@yescatalogue.co.uk, or by using the contact details found here: https://tenantclaims.co.uk/contact.php
15.1 Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
15.2 All Cookies used by and on Our Site are used in accordance with current Cookie Law.
15.3 Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
15.4 Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 15.5. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 15.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
15.5 The following first party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose & Type | Expires After | Strictly Necessary |
|---|---|---|---|
| phpsessid | Tracking user navigation around site | 24 hours | No |
15.6 Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
15.7 The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
15.8 The analytics service(s) used by Our Site use(s) the following Cookies:
| Name of Cookie | Purpose & Type | Provider | Expires After | Strictly Necessary |
|---|---|---|---|---|
| _ga | Analytics – used to distinguish users | 2 Years | No | |
| _gid | Analytics – used to distinguish users | 24 hours | No | |
| _gat | Analytics – used to throttle request rate. | 1 minute | No | |
| AMP_TOKEN | Contains a token that can be used to retrieve a Client ID from AMP Client ID service | 30 seconds to 1 year | No |
15.9 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
15.10 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
15.11 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
We comply with the Privacy and Electronic Communications Regulations (PECR).
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at dpo@yescatalogue.co.uk, or by post at Yes Catalogue Limited, Retford Enterprise, Randall Way, Retford, DN22 7GR. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
This Privacy Policy was lasted updated on the 19th December 2025
