Fees & Payments

Our service is completely free for tenants.

How We Get Paid

We operate as a seek and refer service (Click here to find out more). When you submit an enquiry, we collect your information and, with your permission, refer your case to a regulated solicitor who can advise you.

If the solicitor accepts your case and your claim is successful, we may receive a fixed referral fee from the solicitor. This payment does not affect the amount of compensation you receive.

Solicitor Fees

If the solicitor’s services are offered on a No Win No Fee basis, they will explain:

• their success fee
• any deductions or costs
• what you would pay if the case wins
• what happens if the case does not succeed

You will be given full terms before agreeing to anything. You are under no obligation to proceed.

You do not have to use a claims management company to pursue a housing disrepair issue.
You can raise a complaint with your landlord directly and, if unresolved, escalate it for free to:

• The Housing Ombudsman Service (for housing associations and councils)