Complaints Procedure

What is a complaint?

Your Law 4 U Ltd perceive a complaint as any expression of dissatisfaction felt by an individual or organisation who has had dealings in whatever form with the company.

Our complaints policy

We are committed to providing a high-quality service to all our clients and or organisations for which there is a business relationship in place.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards and service.

If you have a complaint, please contact us with the details. We have four weeks to consider your complaint and aim to have a complete resolution within an 8 week time frame. If we have not resolved it within this time you may complain to the Financial Ombudsman.

Complaints maybe made and received by Your Law 4 U Ltd in the following ways –

  1. a) in writing to, Stuart Taylor, Managing Director, Your Law 4 U Ltd, 34 Brooke Avenue, Hipperholme, Halifax, West Yorkshire HX3 8FT (Registered Office)
  2. b) by email to, stuart.taylor@yourlaw4u.co.uk
  3. c) by phone to, 07974 640951
  4. d) or in person, by visiting the registered office address noted in a). This is only available by making an appointment prior to visiting the office address.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within five working days of receiving it, enclosing a copy of this procedure.
  1. We will then investigate your complaint. This will be handled by Your Law 4 U Ltd Managing Director, Stuart Taylor, who will review your matter.
  2. Stuart Taylor will send you a detailed written reply to your complaint, including his suggestions for resolving the matter, within 28 days of sending you the acknowledgement letter, detailing the reasons for Your Law 4 U Ltd’s position on the matter. 
  3.  If you are not satisfied with the response or any resolution proposed by Stuart Taylor, you can  contact the Financial Ombudsman as detailed below so that they may investigate the matter further on your behalf.

Financial Ombudsman Service,

Exchange Tower,

Harbour Exchange,

London

E14 9SR

Telephone – 0800 023 4567

www.financial-ombudsman.org.uk/contact

Normally, you will need to bring a complaint to the Financial Ombudsman within six months of receiving a final written response from Your Law 4 U Ltd about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Your Law 4 U Limited complaints procedure up dated January 2025.