Tenant Claims

Start Your Claim Enquiry

Are you a Housing Association or Council tenant with disrepair concerns?

If you rent a property from a council or housing association, you are legally entitled to live in a safe, well-maintained home. If you are experiencing issues such as damp, mould, leaks, faulty electrics, broken windows or doors, heating failure, structural damage, or other hazards — you may have the right to make a claim for repair and compensation

  • No Win No Fee*
  • Claim compensation for a variety of disrepair issues
  • Free, no-obligation consultation

Start your enquiry

Simply enter your basic details below to find out if you are eligible to claim for repairs and compensation


Who do you rent property from?


Please name the council you rent from:


Please name the housing association:

Please complete your rental details above


Main Disrepair Issue


Have you reported the issues to your landlord for 3 months or more


Please ensure you've selected a disrepair issue above, and you've agreed to our terms and conditions

Thank you for your enquiry, a member of our housing disrepair team will contact you shortly - please also keep an eye on your emails for further instructions - These may be sent to your spam folder so please check.

Secure & confidential

Your information is handled securely and confidentially, and only shared with a regulated solicitor if you agree.

No Win No Fee*

No Win No Fee – The solicitor we refer you to works on a No Win No Fee basis. They will explain their terms before you agree. Our service is free.

UK Call Center

Our UK call centre team is here to guide you through your housing disrepair enquiry and pass your information to a regulated solicitor.

No obligation

Our service is free and carries no obligation. You can also choose to pursue your claim yourself.

TheYesCatalogues Ltd t/a Tenant Claims is authorised and regulated by the Financial Conduct Authority (FRN: 944948).
We operate on a seek-and-refer (click here for more information) basis only. We help collect initial information and then refer your enquiry to a regulated solicitor. We do not provide legal advice or handle your claim after referral.
We do not charge you for our service. If your claim is accepted and successful, we may receive a fixed referral fee from the solicitor. This does not affect your compensation.
You can make a housing disrepair complaint yourself for free, directly to your landlord or through the Housing Ombudsman, without using a claims management company.

Claiming for housing disrepair

Are you living in a rented home that’s poorly maintained or unsafe? Perhaps you’ve reported issues like damp, mould, leaks, or pests, but nothing has changed. Maybe you’ve hesitated to speak up, worried it might create even more stress.

If you feel ignored and unsure how to get things resolved, Tenant Claims are here to support you.

We can put you in touch with our trusted housing disrepair partner specialists, who will guide you through making a Housing Disrepair claim. They can help ensure essential repairs are carried out and may even secure compensation for the problems you’ve experienced.

You are not required to use a claims management company—you can contact the Housing Ombudsman Service directly and manage the process yourself for free. Our partner specialists, who receive referrals from us, pay us a referral fee.

Here are just some examples of the housing disrepair you could claim:

Housing disrepair is when a rented property deteriorates or requires repairs so that it is safe and suitable to live in, it is your landlord’s responsibility to ensure a reasonable living standard is met.



Damp & Mould

Damp and mould are dangerous to your health and therefore may qualify you for compensation

Find out more

Broken Extractor Fans

You will be very likely to receive compensation if your home has broken extractor fans

Find out more

Defective Boiler

Apply for compensation if your home has a broken boiler

Find out more

Blocked Drains

If your drains have been blocked and your landlord hasn’t sorted it, you may be eligible for compensation!

Find out more

Dangerous Electrical Wiring

You may qualify for compensation if your home has dangerous electrical wiring and your landlord has been ignoring you.

Find out more

Defective Plasterwork

Defective plasterwork is incredibly dangerous and you you may be eligible for compensation, click below find out more.

Find out more

Defective Windows & Doors

Defective windows and doors could also qualify you for reimbursement from your landlord.

Find out more

Defective Roofing or Gutters

If your home has defective roofing or gutters, you could claim up to thousands of pounds in compensation.

Find out more

Leaks, Flooding or Water Damage

If you have water damage in your home caused by leaks or flooding, you may be eligible for compensation!

Find out more

By Law, You’re Entitled to a Safe and Properly Maintained Home

At Tenant Claims, we help tenants across the UK report and refer housing disrepair issues to regulated solicitors who can advise on their rights and potential claims.

If you rent from a council or housing association, your landlord is legally required to ensure your home is fit to live in from day one—and to keep it that way.

If you are experiencing issues such as damp, mould, leaks, or structural problems, you may have the right to pursue a disrepair claim. Landlords must maintain their properties to meet essential health and safety standards, keeping your home safe, comfortable, and habitable

To make a claim

the problem should be part of the Landlord’s responsibilities. The landlord is not responsible for general upkeep such as everyday cleaning or decorating.

you must not withhold rent or be in arrears, and must continue to pay your rent despite the issue(s).

the problem must still be outstanding.

you must still be living in the property.

you must have notified the landlord of the issue.

The landlord has had enough time to reasonably complete the work

Find out if you have a claim

All landlords have a legal duty to carry out necessary repairs promptly and ensure your home is safe, comfortable, and fit to live in. If your landlord isn’t fixing problems and you’re unsure what to do next, Tenant Claims can help. We collect the details of your situation and refer your enquiry to a regulated solicitor who can advise you on your options and whether you may have a housing disrepair claim.

What is a ‘reasonable time’ to make repairs

As a general rule, landlords have up to three months to carry out repairs, although urgent or hazardous issues must be addressed much sooner. For example, a blocked toilet should be fixed within a day, while replacing rotten window frames could take longer.

It's important that your landlord is aware of the issues in your home. Ideally, you should have informed them of any problems, whether through email, text, or dated letters. These communications can be helpful if you need to make a housing disrepair claim later.

If your landlord fails to carry out the repairs after a reasonable period, you may be entitled to make a housing disrepair claim

Your Landlord’s responsibilities

Whether you rent from a private landlord, your local council, or a Housing Association, it’s reassuring to know that the law protects tenants.
Landlords are legally required to keep your home safe, habitable, and in good repair throughout your tenancy.

We can help with a Disrepair Compensation claim

If your landlord is not carrying out the necessary repairs, Tenant Claims can help. We provide a free, no-obligation service that collects your information and refers your case to a regulated solicitor who can advise you on your options. Simply click here to get started with your enquiry. One of our specialist solicitors will review your situation and, if appropriate, take your housing disrepair claim forward. You can also share how the disrepair may have affected your health or wellbeing, such as stress, anxiety, sleepless nights, or respiratory problems caused by damp or mould. The solicitor will explain any options available to you, including compensation claims, and guide you through the process

No Win No Fee Solicitors

The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or click here to find out more about fees and payments. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

Frequently Asked Questions

A housing disrepair claim is a legal action you can take against your landlord when they fail to carry out essential repairs. Every landlord, whether a council, housing association, or private landlord, has a legal duty to make sure the property you live in is safe, secure, and fit for purpose. If they fail in that duty, you can ask the court not only to order the repairs but also to award you compensation.

The stronger your evidence, the stronger your claim. Keep records of everything, including photographs and videos of the damage, medical evidence if your health has been affected, and receipts for any damaged items. It is also important to keep copies of letters, emails, or texts you have sent to your landlord reporting the issue.
As part of your claim, our Housing Disrepair Solicitors will also arrange for an independent surveyor to assess your property and provide an expert report, which carries significant weight in court.

No. The solicitor we refer you to operate on a No Win No Fee basis, meaning you will not pay legal fees if your claim is unsuccessful. They will clearly explain their success fee, terms, and any other costs before you agree to proceed. Click here to find out more about our No Win No Fee Solicitors or click here to find out more about fees and payments. You do not need to use a claims management company to make your complaint, you can complain to your landlord or refer it to the Housing Ombudsman yourself for free.

No, unfortunately not. You must be currently living in the property.

The housing disrepair process can take anywhere from a few weeks to several months, depending on your landlord and the nature of the repairs. Tenant Claims will quickly refer your enquiry to a regulated solicitor, who can advise you on the next steps. While we cannot carry out repairs ourselves or guarantee how quickly your landlord will act, we make sure your information is passed on promptly so the solicitor can help move things forward.

No. It is against the law for a landlord to evict you simply because you are enforcing your legal rights. This is known as “retaliatory eviction” and is unlawful. If your landlord tries to evict you for making a claim, you may be entitled to further legal remedies.


Click here to view more frequently asked questions